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Refund Policy

At Septa Foods Private Limited,
customer satisfaction and product quality are our top priorities.

Since our products are food items, we follow strict hygiene and safety
standards.

Please read the following policy carefully before making a purchase.

1. Eligibility for Return or Replacement

We only accept returns or replacements in
the following cases:

The product received is damaged, defective, or expired.
You received an incorrect product (wrong flavour, size,
or quantity).
The product packaging is tampered or leaked at the time
of delivery.

Returns are not accepted for:

Opened or partially consumed products.
Items damaged due to misuse, neglect, or improper storage after
delivery.
Change of mind or personal taste preferences.

2. How to Raise a Return or Refund
Request

To request a return or refund:

Email us at support@bannerfoodsco.com within 5 days
of receiving your order.
Include your Order ID, clear images of the issue,
and a brief explanation.
Our customer support team will review your case within 48
hours.

If approved, we will arrange:

Replacement: A new product of the
same type will be shipped at no extra cost.
No Refunds are applicable, Only
store credit is given in the form of coupon code equal to product value
processed if customer prefers it over replacement.

3. Conditions for Return Pickup

The product must be in its original packaging and unused
condition.
Our courier partner will contact you to schedule a pickup.
If pickup is unavailable in your area, we may ask you to ship
the item to our warehouse.

4. Exchange Policy

Exchanges are offered only when:

The product is defective or damaged, and
The same product variant is available in stock.

5. Contact Us

For refund or replacement queries, please
contact:

Banner Foods Co.

Email: support@bannerfoodsco.com

Shipping Policy

At Septa Foods Private Limited, we
strive to ensure your order reaches you fresh and on time.

Here’s everything you need to know about our shipping process.

1. Processing Time

Orders are processed within 1–3 business days after
successful payment.
Orders placed after 5 PM or on weekends/public holidays are
processed the next business day.
You will receive a confirmation email/SMS once your order is
shipped.

2. Delivery Timelines

Delivery timelines may vary based on
courier partner performance and external factors like weather, strikes, or
holidays.

3. Shipping Charges

Shipping charges (if applicable) are displayed at checkout
before payment.

4. Order Tracking

Once your order is shipped, you will
receive:

A tracking ID via email/SMS.
A link to track your order status on our courier partner’s
website.

If you face tracking issues, contact us at support@bannerfoodsco.com
with your order number.

5. Address Accuracy

Please ensure your shipping address and
contact number are accurate and complete.

We are not responsible for:

Delays due to incorrect/incomplete addresses.
Orders marked “undeliverable” by the courier.

If an order is returned due to address errors, re-shipping may incur
additional charges.

6. Damaged or Missing Products

If your parcel arrives damaged, leaked, or
missing items:

Take clear photographs of the parcel and products
immediately.
Email us within 48 hours of delivery at support@bannerfoodsco.com.
We’ll investigate and resolve the issue with a replacement or
refund.

7. International Shipping

Currently, we deliver only within India.

International shipping will be introduced soon.

8. Delays Beyond Our Control

Banner Foods Co. is not liable for delays
caused by:

Courier partner issues
Natural disasters, lockdowns, or government restrictions
Strikes or transport disruptions

We always work with logistics partners to
minimize delays.

9. Contact Us

For any shipping-related assistance, reach
us at:

Banner Foods Co.

Email: support@bannerfoodsco.com

Privacy Policy

Welcome to Septa Foods Private Limited
(“Company”, “we”, “our”, or “us”).

Your privacy is of utmost importance to us. This Privacy Policy describes how
we collect, use, store, share, and protect your personal information when you
visit www.bannerfoodsco.com
(“Website”), make purchases, or interact with us online or offline.

By accessing our Website, you agree to the
terms of this Privacy Policy and consent to the collection and use of your
personal data in accordance with the Digital Personal Data Protection Act,
2023 (India) and other applicable laws.

1. Information We Collect

We collect personal and non-personal data
to provide you with a smooth and secure shopping experience.

a. Information You Provide

Personal Identification: Name,
mobile number, email address, billing and shipping address.
Order & Payment Data: Payment
method, transaction ID, and order history (Note: we do not store
full payment card details; they are processed securely by third-party
payment gateways).
Account Details: Username,
password, and preferences if you create an account.
Customer Support: Information you
provide when you contact us through email, chat, or forms.
Marketing Consents: Information
about your preferences if you opt in to receive promotional messages.

b. Information Collected Automatically

When you visit our site, we automatically
collect:

IP address, browser type, device type, and operating system.
Pages viewed, time spent on each page, and referral URLs.
Cookies and tracking data to personalize and improve your
experience.

c. Cookies & Tracking

We use cookies and similar technologies
for:

Storing cart items and login preferences.
Analyzing site traffic and user behavior.
Delivering relevant product recommendations and ads.

You can modify cookie settings in your
browser at any time.

2. How We Use Your Information

We use your information to:

Process, deliver, and track your orders.
Communicate updates, offers, and support messages.
Improve website performance, product offerings, and customer
experience.
Prevent fraud, unauthorized transactions, and security
breaches.
Comply with legal and regulatory obligations.

Your data is used only for the purpose
for which it was collected, in accordance with the DPDP Act, 2023.

3. Sharing and Disclosure of Information

We may share your information with:

Service Providers: Payment
gateways, logistics/courier partners, IT and marketing service providers
for operational purposes.
Legal & Regulatory Bodies: When
required by law or government authorities.
Business Transfers: In case of
merger, acquisition, or reorganization, data may be transferred to the new
entity.

We do not sell, rent, or trade your
personal data to third parties.

4. Legal Basis for Processing (Under
DPDP Act 2023)

We process your data based on:

Consent: You voluntarily provide
data when using our website or purchasing products.
Performance of Contract: To fulfill
your orders and provide requested services.
Legal Obligation: For tax,
accounting, and regulatory compliance.
Legitimate Interests: For improving
business efficiency and preventing misuse or fraud.

You may withdraw consent at any time by
contacting us (see Section 11).

5. Data Storage & Retention

Your personal data is stored on secure
servers within India and may be backed up on encrypted cloud storage.

We retain your data only as long as necessary for:

Completing transactions and providing after-sales service.
Fulfilling legal obligations (e.g., tax records).

6. Data Security

We use multiple layers of protection to
safeguard your data:

SSL encryption for all online transactions.
Secure servers and firewalls.
Role-based access control and data minimization practices.

While we follow industry standards, no method of transmission over the
Internet is completely secure.

7. Your Rights (Under the DPDP Act,
2023)

As a data principal, you have the following
rights:

Right to Access: Know what data we
hold about you.
Right to Correction: Request
correction of inaccurate or incomplete data.
Right to Erasure: Request deletion
of personal data (subject to legal retention requirements).
Right to Withdraw Consent: Stop
data processing for marketing or other optional uses.
Right to Grievance Redressal: File
a complaint with our Grievance team.

To exercise your rights, contact us using
the details below.

8. Marketing Communications

We may send you promotional emails, SMS, or
WhatsApp messages about new products, offers, or updates — only if you have
opted in.

You can unsubscribe anytime by clicking “unsubscribe” in our emails or
messaging us directly.

9. Third-Party Services

Our website may link to third-party
websites (payment gateways, social media, delivery tracking, etc.).

We are not responsible for their privacy policies or data handling. Please
review their policies before sharing any information.

Instagram https://help.instagram.com/519522125107875/?helpref=uf_share

Razorpay https://razorpay.com/privacy/

Shiprocket https://www.shiprocket.in/privacy-policy/

10. Children’s Privacy

Our products and services are not
intended for children under 13 years of age.

We do not knowingly collect data from minors.

11. Grievance Officer (As per DPDP Act,
2023)

If you have any questions, concerns, or
complaints about how your personal data is handled, please contact us

Email: support@bannerfoodsco.com

Phone: +91 9831808613

Response Time: We aim to resolve grievances within 15 working days.

12. Updates to This Policy

We may revise this Privacy Policy
periodically to reflect legal updates, new features, or business changes.

Updated versions will be posted on this page with the revised date. Continued
use of our site means you accept the updated terms.

13. Contact Us

For privacy-related inquiries, please reach
us at:

Banner Foods Co.

Website: www.bannerfoodsco.com

Email: support@bannerfoodsco.com

Terms and Conditions

Welcome to Septa Foods Private Limited
(“Company”, “we”, “our”, or “us”).

These Terms and Conditions (“Terms”) govern your access to and use of
our website — www.bannerfoodsco.com
(“Website”) and all related services provided by Septa Foods Private Limited

By accessing or using our Website, you
agree to comply with and be bound by these Terms.

If you do not agree, please refrain from using our Website.

1. General Information

Banner & Co is an Indian registered
FMCG brand engaged in the sale of packaged food products including popped chips
and other snacks.

Website: www.bannerfoodsco.com

Email: support@bannerfoodsco.com

Address: SEPTA FOODS PRIVATE LIMITED 708, Ajmera Sikova, ICRC, Sikova Industrial
lane, Ghatkopar West, Mumbai, Maharashtra 400086

2. Eligibility

By using this Website, you confirm that:

You are at least 18 years old, or using the Website under
parental/guardian supervision.
You are legally capable of entering into a binding contract
under Indian law.

3. Use of the Website

You agree to use this Website only for
lawful purposes and in accordance with these Terms.

You shall not:

Engage in any fraudulent or abusive activity on the Website.
Copy, modify, distribute, or reverse engineer any content or
code.
Upload viruses, malware, or harmful code.
Misuse or tamper with our payment, review, or promotional
systems.

Violation of these Terms may lead to
suspension or termination of your access.

4. Product Information

We make every effort to display accurate
product descriptions, prices, and images.

However:

Product packaging and colours may differ slightly from images
due to lighting and screen differences.
Prices, offers, and availability are subject to change without
prior notice.
All nutritional, allergen, or ingredient information provided
is accurate to the best of our knowledge.

Please read product labels carefully before consumption.

5. Orders and Payment

a. Order Acceptance

Your order is an offer to purchase
products. We may accept or reject orders at our discretion.

Order confirmation is sent via email/SMS upon successful payment.

b. Payment

We use secure third-party payment gateway
Razorpay to process payments.

By providing payment information, you represent that you are authorized to use
the selected method. Razorpay Privacy Policy https://razorpay.com/privacy/

c. Pricing

All prices are listed in Indian Rupees
(INR) and are inclusive of applicable taxes, unless stated otherwise.

d. Cancellation

Orders can be cancelled only before
dispatch. Once shipped, cancellations or changes are not possible.

In case of order cancellation by us (e.g., stock unavailability), you will
receive a full refund.

6. Shipping and Delivery

Orders are processed and shipped within 1–3 business days.
Delivery time may vary depending on your location and courier
partner.
Delays due to external factors (weather, strikes, or courier
issues) are beyond our control.

You will receive an email or SMS with
tracking details once the order is dispatched.

7. Returns, Refunds & Replacements

As our products are food items, returns
are accepted only for damaged, defective, or wrong deliveries.

To request a replacement/refund:

Contact us within 5 days of receiving your order at support@bannerfoodsco.com.
Provide your order number, issue details, and clear images.
Upon verification, we will arrange a replacement.
Refunds are not available,
Replacement/Store Credit are given depending on preference

8. Intellectual Property Rights

All content on this Website — including
text, images, graphics, videos, logos, and product packaging — is the exclusive
property of Septa Foods Private Limited or its licensors.

You may not copy, reproduce, or use any content without prior written
permission.

9. User Accounts

You may create an account for faster
checkout and order tracking.

You are responsible for maintaining the confidentiality of your account
credentials and for all activities under your account.

Septa Foods Private Limited will not be liable for unauthorized access due to
your negligence.

10. Promotions and Offers

All promotional offers, discount codes, or
loyalty programs are subject to specific terms.

We reserve the right to modify or withdraw promotions at any time without
notice.

11. Limitation of Liability

To the fullest extent permitted by law:

Septa Foods Private Limited shall not be liable for any
indirect, incidental, or consequential damages arising from use of the
Website or products.
Our total liability for any claim shall not exceed the amount
paid by you for the product in question.

12. Indemnification

You agree to indemnify and hold harmless Septa
Foods Private Limited, its affiliates, directors, and employees from any
loss, damage, claim, or expense arising from:

Your use of the Website,
Violation of these Terms, or
Infringement of third-party rights.

13. Privacy

Your use of the Website is also governed by
our Privacy Policy.

Please review it to understand how we collect and use your data.

14. Governing Law and Jurisdiction

These Terms are governed by and construed
in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai,
Maharashtra.

15. Termination

We reserve the right to suspend or
terminate your access to the Website if you violate these Terms or engage in
any unlawful activity.

16. Changes to Terms

We may update or modify these Terms
periodically.

Changes will be posted on this page with an updated effective date. Continued
use of the Website constitutes your acceptance of the new Terms.

17. Contact Us

For any queries, concerns, or feedback
regarding these Terms, please contact:

Septa Foods Private Limited

Email: support@bannerfoodsco.com