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Frequently asked questions
Are there bulk / wholesale discounts?
Yes. We sometimes offer special pricing or discounts on bulk orders. Please reach out to us at support@bannerfoodsco.com or via our contact page to discuss bulk requirements.
Do you ship to all locations in India?
We aim to deliver across India. However, in rare cases where our courier partners do not cover a location, we might have to decline shipping. If your pin code is unsupported, you’ll be informed at checkout.
Can I track my order?
Yes. Once your order is dispatched, you will receive a tracking number (via email/SMS) which you can use to monitor delivery status.
What is your return policy?
• If you receive a damaged or faulty product, please inform us within 5 days of receipt and provide photographs.
• We will arrange a replacement based on the case.
• For non-defective items, returns are typically not accepted (because food products are consumables), unless under special circumstances.
• Shipping charges for returns might be borne by the customer (unless the return is due to our error).
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.